The Database Manager is a member of the Operations department and serves as the primary lead on Tessitura and database management for Oklahoma Contemporary as a whole. The Database Manager is responsible for the integrity of the database and the development of internal processes for Tessitura. Tasks include, but are not limited to, maintaining donor, student and patron records, Tessitura manual development and developing training materials relative to each department’s needs. With Oklahoma Contemporary’s growth and development as a prominent cultural institution in Oklahoma, this position provides the opportunity to develop new systems, procedures and training protocols to shepherd the organization’s use of Tessitura. Work also includes assisting senior executive staff as required.
Essential Duties and Responsibilities
- Serve as Tessitura expert and primary point of contact with Tessitura Corporation for Center.
- Manage Tessitura application and database for a 30+ user implementation across all business units, including development, box office, front desk, communications, finance and education.
- Handle confidential donor/constituency information with sensitivity and integrity.
- Manage and delegate scheduled and ad-hoc data requests, including executive reporting, segmented marketing, event invitations and ticket-buyer communications. Assist staff with requests for queries, reports and contact lists; work towards first-time pull accuracy and timely response.
- Coordinate maintenance of donor and participant information within development and across the organization.
- Train appropriate staff to use Tessitura.
- Keep current with the accounting practices, program codes and other finance activities as directed.
- Create, standardize and document business processes for 30+ user implementation. Primary emphasis is on increasing engagement with Tessitura among fundraisers thus enabling Oklahoma Contemporary to raise funds and track efforts in an organized and efficient manner.
- Partner with Director of Operations and Velocigo in database system maintenance and updates.
- Plan and implement application upgrades of Tessitura in coordination with all departments.
- Manage support ticket creation, escalation and resolution with Tessitura.
- Analyze and evaluate needs of constituent users, solicit enhancements for system functionality and reporting. Formulate and define scope, objectives and priorities of system, projects, workflow and allocation of resources. Develop and implement system changes and upgrades.
- Manages front-of-house point-of-sale hardware, including ticketing terminals.
- Actively seek and implement ways to maximize Tessitura’s capacities to improve business functions.
- Other duties as assigned.
Education and Experience Requirements
- Bachelor’s degree in business, administration, public relations or communications preferred, and/or three to five years equivalent experience with Tessitura.
- Advanced knowledge of and expertise in database administration.
- Experience with TNEW and NScan a plus.
- Ability to perform data analysis for departmental and executive requests.
- Ability to translate complex technical concepts to non-technical users.
- Ability to work independently and to work collaboratively with various teams.
- Advanced skills in Microsoft Office.
- Excellent oral and written communication skills.
- Strong organizational skills and ability to manage multiple tasks and to prioritize independently.
- Strong analytical and reasoning skills.
Limitations and Disclaimer
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Continued employment remains on an “at-will” basis. Nothing in this job description is to be construed as a contract of employment. All job duties are subject to change as business needs necessitate.
Other requirements and working conditions
- Use of a car required; legally registered and insured for daily use
- Use of a computer/monitor, telephone and copier daily
- Flexible schedule with ability to participate in evening or weekend events
- Team environment with frequent group meeting participation
- Physical requirements: Lifting/Carrying - heavy work may include routine lifting of a maximum weight of 50 lbs. - combination of sitting, standing, walking and driving on a frequent basis
Oklahoma Contemporary is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
To apply, submit a resume and cover letter here.
About Oklahoma Contemporary
Oklahoma Contemporary is an inclusive center for the arts where people of all ages and backgrounds can experience art, encounter new ideas and ignite their creative potential. Through visual art exhibitions, performances, public programs, community-building initiatives, outdoor installations and special events, Oklahoma Contemporary creates opportunities for everyone to come together in celebration of contemporary culture and artistic expression. With year-round classes and seasonal youth camps across multiple disciplines, the arts center’s education programs encourage youth and adults to express their ideas across a variety of media and learn new skills. Oklahoma Contemporary believes that art is for everyone and places accessibility and education at the center of all programming. Admission to exhibitions is always free. Oklahoma Contemporary is a regional 501(c)3 nonprofit organization founded in 1989 by businessman and philanthropist Christian Keesee and Kirkpatrick Foundation Director Marilyn Myers.
Oklahoma Contemporary strives to demonstrate leadership by modeling excellence and best practices for inclusion, diversity, equity and accessibility. We believe in the power of human creativity and value the opportunities for connection and learning that exist when cultures and communities come together in collaboration and understanding.
We commit to championing policies and practices that value diversity, foster cultural equity and create an accessible and inclusive environment. Oklahoma Contemporary does not discriminate based on race/ethnicity, age, disability, sexual orientation, gender, gender identity, socioeconomic status, geography, citizenship status or religion. We recognize our strengths lie in the broad range of people who contribute their time and talents to our mission and are dedicated to creating a safe, inclusive place for them to explore creativity.