The Volunteer Coordinator is a member of the Operations department responsible for establishing and managing all aspects of the volunteer opportunities across departments at Oklahoma Contemporary Arts Center. The Coordinator will develop and coordinate volunteer administration and management, recruitment, onboarding, recordkeeping, orientation, supervision and retention practices for all Oklahoma Contemporary volunteers. The Coordinator will endeavor to create meaningful learning and serving opportunities for volunteers in a welcoming environment that supports accessibility, diversity and accountability. Immediate projects include conducting an institution-wide volunteer needs assessment and developing a holistic volunteer management plan and Volunteer Handbook. The Coordinator will work with all appropriate departments to develop training materials relative to their needs; provide supervisory training; recruit appropriate volunteers; screen all applications; support and track volunteer scheduling and record keeping; and support assessment strategies. Anticipated volunteer positions include greeters, ushers, ticket takers, special event coordinators, receptionists, grounds maintenance and more.
Essential Duties and Responsibilities
- Oversee the Volunteer Program and ensure program quality through best practices: accessibility, diversity, equity, inclusion and accountability.
- Develop and implement new volunteer programming with appropriate stakeholders and identify volunteer assignments that provide meaningful work for volunteers.
- Create volunteer position descriptions in consultation with appropriate staff.
- Develop and provide annual, or as often as needed, volunteer supervision training for all supervisors.
- Develop and maintain a Volunteer Handbook.
- Develop and implement a volunteer training program.
- Conduct a volunteer needs assessment study on a regular and as-needed basis to enhance program and service delivery to visitors and audiences.
- Develop a practice for effective volunteer recruitment, screening, orientation and onboarding with buy-in from Oklahoma Contemporary stakeholders.
- Develop and implement a volunteer recognition program.
- Regularly interact with volunteers to maintain open communication and assess commitment to their Oklahoma Contemporary duties.
- Attend specialized professional development trainings.
Education and Experience Requirements
- Bachelor’s degree in human services, sociology, education, non-profit business management or related discipline required; certification in Volunteer Administration a plus.
- Minimum two years management-level experience in the human services field, directly supervising and managing staff and a volunteer program; museum and/or non-profit experience preferred.
- Knowledgeable about volunteer administration, especially the dynamics of working with and motivating adult and teen volunteers.
- An understanding of and respect for the nature of volunteers and volunteerism.
- Enthusiastic about being a member of a team developing a major, revitalized arts center with a strong visitor-centered community dynamic.
- A high degree of patience.
- A commitment to confidentiality.
- Diplomacy and the ability to resolve conflicts.
- Ability to motivate volunteers.
- A flexible and helpful nature; evening and weekend hours will be required to accommodate volunteer training and observations.
- Ability to work in and contribute to a strong team environment.
- Ability to multi-task and think quickly and critically.
- Excellent written and oral communications skills.
- Proficiency in one or more relational donor databases - Tessitura preferred.
- Proficiency in Microsoft Office, Excel, and Power Point.
Limitations and Disclaimer
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Continued employment remains on an “at-will” basis. Nothing in this job description is to be construed as a contract of employment. All job duties are subject to change as business needs necessitate.
Other Requirements and Working Conditions
- Use of a car required; legally registered and insured for daily use
- Use of a computer/monitor, telephone and copier daily
- Flexible schedule with ability to participate in evening and weekend events
- Team environment with frequent group meeting participation
- Physical requirements: Lifting/Carrying - heavy work may include routine lifting of a maximum weight of 50 lbs. - combination of sitting, standing, walking and driving on a frequent basis
Oklahoma Contemporary is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
Submit both a cover letter and resume through the Indeed posting to apply.