Overview

Salary Range: $15.00/hour

Position Summary

Title: Visitor Experience Associate

Department: Development

FLSA Status: Part-time, Non-Exempt, Hourly

Reports to: Senior Manager of Visitor Experience

Position Summary

Visitor Experience Associates offer exemplary visitor service to the public while facilitating Oklahoma Contemporary operations. Visitor Experience Associates help to create an exceptional experience for all visitors through community engagement, customer service and encouraging artistic expression in all its forms.

Essential Functions/Job Duties:

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions/Job Duties:

• Share with the public information about Oklahoma Contemporary’s current programs, ticketing, membership, directions, facilities and other pertinent visitor information.
• Respond to questions and resolve visitor complaints and concerns, referring to upper management as needed.
• Use ticketing system to issue, examine and scan visitor tickets, membership cards and other identification for admission to galleries, programs and events.
• Help to ensure the smooth operation and safety of public areas by monitoring visitor traffic flow and assisting visitors as needed. Provide instructions, assistance and guidance to visitors in the event of an emergency.
• Enforce safety and Oklahoma Contemporary policies, including but not limited to exhibition spaces and protection of artworks.
• Promote and process onsite sales of Oklahoma Contemporary memberships and assist with potential member questions.
• Maintain orderly and well-stocked workspaces. Keep all public areas stocked with brochures and promotional materials.
• Assist with events and other duties as assigned by the Chief Development Officer and Membership and Visitor Experience Manager, and Visitor Experience Front of House Supervisor.
• Use active observation and discussion to engage visitors entering and exiting the facilities. Enhance overall experience by practicing our core values of radical hospitality, fun, inclusivity, learning and respect.
• Receive cross-training across all front-line roles including tickets and membership sales, ushering, wayfinding, general information, welcoming groups, acting as a gallery assistant.
• All other duties as assigned by the Membership and Visitor Experience Manager.

Competency Statements:

• Must be available to work on evenings, weekends and holidays.
• Excellent customer service and communication skills.
• Basic cash-handling skills.
• Proficiency with database software, particularly ticketing systems.
• Capable of speaking in front of large and small groups of visitors.
• Demonstrated ability to engage effectively with culturally diverse audiences of various ages.
• Must be able to execute Company policies and procedures while exercising decisiveness, good judgment and diplomacy when dealing with the public. Demonstrated ability to resolve visitor situations and problems.
• Able to work with a variety of people from various backgrounds and cultures.
• Must be able to multitask, function as part of a close-knit team and enjoy working with the public.
• Ability to adapt and be flexible in a dynamic work environment.
• Able to maintain a professional appearance and demeanor, adhering to dress code provided.
• Must maintain a positive, can-do attitude.

Supervisory Responsibility

This role has no supervisory duties.

Work Environment

This job operates in a gallery setting.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type and Expected Hours of Work

This is a part-time position with typical working hours of 10:00 a.m. to 6:00 p.m.  Hours and work shift may change in accordance with business needs.  Must be available to work on evenings, weekends, and holidays.

Required Minimum Job Qualifications, Experience, Education and Training

Education: High School Diploma or GED

Computer Skills: Ability to learn computer systems regularly used by the organization.

Preferred Education and Experience

Education: Bachelor of Arts

Experience: Previous experience working in a museum, educational, historical, or cultural setting.

Skills: Bilingual fluency in Spanish, Vietnamese, or ASL.

Additional Eligibility Qualifications

Must be able to accomplish any and all duties with little to no assistance.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Physical Requirements

The following physical activities may be required in performing the duties of this position, with or without reasonable accommodation:

Stand for extended periods and walk frequently throughout galleries and public spaces while welcoming visitors, monitoring visitor activity and assisting with programs and events.

Occasionally lift, carry or move supplies, promotional materials or event-related items weighing up to 40 pounds. Lifting at this level is infrequent and is not a regular daily requirement. Assistance or appropriate equipment may be used as needed.

Occasionally bend, stoop and reach to restock materials, organize work areas and assist with event setup and breakdown.

Use computers, tablets, ticket scanners, phones and point-of-sale equipment, including repetitive hand and finger movements.

Communicate effectively with visitors and colleagues and observe visitor activity and safety concerns in gallery and event settings, using assistive tools or accommodations as needed.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

AAP/EEO Statement

Oklahoma Contemporary is an Equal Employment Opportunity Employer.  Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristic protected by law.

Inclusion

Oklahoma Contemporary strives to demonstrate leadership by modeling excellence and best practices for inclusion, diversity, equity and accessibility. We believe in the power of human creativity and value the opportunities for connection and learning that exist when cultures and communities come together in collaboration and understanding.

We commit to championing policies and practices that value diversity, foster cultural equity and create an accessible and inclusive environment. Oklahoma Contemporary does not discriminate based on race/ethnicity, age, disability, sexual orientation, gender, gender identity, socioeconomic status, geography, citizenship status or religion. We recognize our strengths lie in the broad range of people who contribute their time and talents to our mission and are dedicated to creating a safe, inclusive place for them to explore creativity.

Salary

$15 per hour.

The company has reviewed this job description to ensure that essential functions and basic duties have been included.  It is intended to provide guidelines for job expectations and the employees’ ability to perform the position described.  It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.  This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company deems necessary.

About Oklahoma Contemporary
Oklahoma Contemporary is an inclusive center for the arts where people of all ages and backgrounds can experience art, encounter new ideas and ignite their creative potential. Through visual art exhibitions, performances, public programs, community-building initiatives, outdoor installations and special events, Oklahoma Contemporary creates opportunities for everyone to come together in celebration of contemporary culture and artistic expression. With year-round classes and seasonal youth camps across multiple disciplines, the arts center’s education programs encourage youth and adults to express their ideas across a variety of media and learn new skills. Oklahoma Contemporary believes that art is for everyone and places accessibility and education at the center of all programming. Admission to exhibitions is free. Oklahoma Contemporary is a regional 501(c)3 nonprofit organization founded in 1989 by businessman and philanthropist Christian Keesee and Kirkpatrick Foundation Director Marilyn Myers.

About Oklahoma City
In its third decade of economic and cultural expansion, Oklahoma City is a surprisingly lively and diverse American city. Recent growth has spurred exciting developments in the city’s recreation and nightlife, with the construction of new parks, a streetcar system, bike trails, shops, restaurants, breweries and bars. The construction of Oklahoma Contemporary’s new building in the urban core, originally scheduled to open in March 2020 prior to the outbreak of COVID-19, represents a significant commitment on the part of the city and its inhabitants to a new era in contemporary culture.